Are changes or cancellations allowed after payment is made ?
We are unable to accommodate any changes nor cancellations once the payment is made
Shipping / Delivery
Which 3rd party delivery service we are working with ?
We are currently using easyparcel as our delivery partner.
What is the current area of coverage for delivery ?
We have started with selected Klang Valley locations and will soon expand to greater coverage areas.
How long does it take to process and ship out my order ?
Upon receiving payment confirmation from the Bank, your order will be processed on the next business day. The delivery lead time will take between 7 to 10 days, depending on the location
Can I request my order to be delivered at a specified date or time ?
We are unable to schedule deliveries at any specific date or time as it is subjected to our delivery plan.
How much do I have to pay for shipping ?
We are selling our products based on net price and the standard shipping fee is based on the courier services chosen on your delivery area.
Return/Refund
What should I do if the product delivered is found to be spoilt, damaged or incorrect against my order ?
To mitigate disappointments, our delivery partners will usually request you to perform a visual check on the products before signing off. However, should there be any issues as mentioned, please email to us at info@rootsbond.com within 3 days from date of receipt by furnishing the following details:
- a) Name & contact number
- b) Invoice number
- c) Name and quantity of products with issues.
- d) Photos of the products with issues
Our team will review and response to your claim within 3 business days. Requests thereafter will not be entertained.
Email us at: info@rootsbond.com
