We are unable to accommodate any changes nor cancellations once the payment is made
Shipping / Delivery
We are currently using easyparcel as our delivery partner.
We have started with selected Klang Valley locations and will soon expand to greater coverage areas.
Upon receiving payment confirmation from the Bank, your order will be processed on the next business day. The delivery lead time will take between 7 to 10 days, depending on the location
We are unable to schedule deliveries at any specific date or time as it is subjected to our delivery plan.
We are selling our products based on net price and the standard shipping fee is based on the courier services chosen on your delivery area.
What should I do if the product delivered is found to be spoilt, damaged or incorrect against my order ?
To mitigate disappointments, our delivery partners will usually request you to perform a visual check on the products before signing off. However, should there be any issues as mentioned, please email to us at email@example.com within 3 days from date of receipt by furnishing the following details:
- a) Name & contact number
- b) Invoice number
- c) Name and quantity of products with issues.
- d) Photos of the products with issues
Our team will review and response to your claim within 3 business days. Requests thereafter will not be entertained.
Email us at: firstname.lastname@example.org