Order Inquiries

Are changes or cancellations allowed after payment is made ?

We are unable to accommodate any changes nor cancellations once the payment is made

Shipping / Delivery

Which 3rd party delivery service we are working with ?

We are currently using easyparcel as our delivery partner.

What is the current area of coverage for delivery ?

We have started with selected Klang Valley locations and will soon expand to greater coverage areas.

How long does it take to process and ship out my order ?

Upon receiving payment confirmation from the Bank, your order will be processed on the next business day. The delivery lead time will take between 7 to 10 days, depending on the location

Can I request my order to be delivered at a specified date or time ?

We are unable to schedule deliveries at any specific date or time as it is subjected to our delivery plan.

How much do I have to pay for shipping ?

We are selling our products based on net price and the standard shipping fee is based on the courier services chosen on your delivery area.


What should I do if the product delivered is found to be spoilt, damaged or incorrect against my order ?

To mitigate disappointments, our delivery partners will usually request you to perform a visual check on the products before signing off.  However, should there be any issues as mentioned, please email to us at info@rootsbond.com within 3 days from date of receipt by furnishing the following details:

  1. a) Name & contact number
  2. b) Invoice number
  3. c) Name and quantity of products with issues.
  4. d) Photos of the products with issues

Our team will review and response to your claim within 3 business days. Requests thereafter will not be entertained.

Email us at: info@rootsbond.com